Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Certain types of items, such as personalized or custom-made products, may not be eligible for return unless they arrive damaged or defective. If you are unsure about the eligibility of your item, please reach out to us for clarification.
Return Process
To initiate a return, you must contact us by emailing [email protected] within 14 days of receiving your order. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. Once your return request is approved, we will provide you with instructions on how to return the item. Please do not send your item back without prior approval.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. If you receive a refund, the cost of return shipping will not be deducted from your refund unless the return is due to our error.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used at the time of purchase. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. Please follow the return process outlined above to return your original item. Once we receive it, you can proceed with your new order.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at [email protected]. You must report any issues within 48 hours of receiving your order. We may request photos of the damaged item to assist in processing your claim. If the item is confirmed to be damaged or defective, we will provide a full refund or replacement at no additional cost to you.
Final Sale Items
Some items may be marked as final sale and are not eligible for return or refund. These items will be clearly indicated on the product page. Please review the product details carefully before making a purchase. If you have any questions about whether an item is final sale, please contact us before placing your order.